
Frequently Asked Questions
FAQ - frequently asked questions
Do you buy cashmere items second hand?
Yes, all sweaters at Kashmir Kintsugi are second hand. However, you will hardly notice it - apart from the visible gold repairs. All sweaters have been washed (with organic wool detergent), brushed and steamed and look like new. Holes are visibly closed by the repair.
How do the sizes fit?
With so many different original manufacturers, sizes also vary. That's why we note both the size on the label (if available) and the actual sizes according to measurements, which you will find noted in each article.
(e.g. XX cm chest width, XX cm length corresponds to size X)
Which brands are included?
The original brands take a back seat with Cashmere Kintsugi.
You may see traces of the manufacturer in the care label that we leave in the garment. SO you can be sure that it is 100% cashmere.
We only include cashmere clothing from high-quality manufacturers in our range. This means that the time-consuming repair is worthwhile.
Can I exchange clothes that don't fit?
Of course! If, for example, an item of clothing doesn't fit or you don't like it, you can send it back to us within 14 days. You will be responsible for the return shipping costs.
Can you fix my favorite sweater?
We would also be happy to repair your favorite sweater so that it shines like new.
Simply send us a request via the "Repair Service" page.
Are the threads made of real gold?
No, gold (no matter how thin) would not be suitable as a thread for repairing cashmere. We use extremely high-quality, metallized yarn from the French company "Au ver de Soie" for our repairs.
How much does shipping cost?
Shipping within Germany is free!
